Refund & Cancellation Policy

Last updated: 4 August 2026

This policy explains how refunds and cancellations work for Delectari Scientia's courses, tutoring sessions, and subscriptions, whether paid by card via PayFast or by direct bank transfer.

1. Digital services, generally

Delectari Scientia's courses and resources are digital and access is typically granted immediately (or within 24 hours for manually reviewed bank transfers) after payment. Because content becomes accessible right away, refunds are handled case by case rather than automatically.

2. When a refund is available

• You were charged twice for the same course or subscription period (duplicate payment).
• A technical fault on our side prevented you from accessing content you paid for, and we were unable to fix it within a reasonable time.
• You cancel a scheduled 1:1 tutoring session or booking before it has taken place, subject to the notice period in Section 4.
• Your bank-transfer proof of payment is rejected — no charge was ever confirmed on our side, so there's nothing to refund, but any funds you sent in error should be recovered directly from your bank.

3. When a refund is generally not available

• You've already accessed or downloaded the majority of a course's content or recordings.
• A live class or live tutoring session has already taken place.
• You simply change your mind after content has been unlocked.
• Missed a scheduled session without the notice described in Section 4.

4. Cancelling a booking or subscription

Individual tutoring sessions and group classes can be cancelled or rescheduled up to 24 hours before the scheduled time at no charge, by messaging your tutor or using the Support page. Monthly subscriptions (membership or group class plans) can be cancelled at any time from your dashboard or by contacting Support — cancellation stops future billing but does not refund the current paid period.

5. How to request a refund

Contact us via the Support page with your account email, the course or session in question, and the reason for your request. We aim to respond within 3 business days. Approved refunds for card payments are returned to the original payment method via PayFast, typically within 5–10 business days depending on your bank; approved refunds for bank transfers are paid back to the account the transfer originated from.

6. Disputed or failed payments

If a PayFast payment shows as failed or pending on your end but you believe you were charged, don't attempt the payment again — contact Support first with your PayFast reference so we can check the transaction status before you pay twice.